A handwritten note dropped in a suggestion box at what appeared to be a Land Transportation Office (LTO) branch has gone viral among Filipinos, drawing laughs and agreement online.
A Reddit user on Tuesday, October 7 posted a photo showing a transparent suggestion box with the logo of the Marcos administration and the LTO.
“DROP YOUR SUGGESTIONS HERE,” it stated.
Inside was a piece of paper with a blunt message: “KAMI NAGBABAYAD!!! DAPAT KAMI NAKA-AIRCON!!!”
The user shared the image in the “r/pinoy” community with the caption “Serbisyo sa tao,” lamenting, “Hanggang kailan tayo magtitiis na lagi tayong pinapahirapan ng mga nasa gobyerno? Ikaw na nagbabayad, ang pangit pa ng serbisyo.”
Frustrations over comfort divide
The post appeared to highlight a common complaint among LTO visitors: staff work in air-conditioned booths while applicants wait outside under electric fans.
The viral post struck a chord with Reddit users, gaining over 6,000 upvotes, 120 comments, and one award. Many agreed with the anonymous suggestion, calling it “honest” and “relatable.”
“May point naman ang suggestion niya, ‘yung nagpapasahod ‘yung pipila [nang] mahaba sa initan ta’s makaka-tyempo pa ng mga masusungit na gov’t employee. It’s time na [maningil] na tayo ng serbisyong tama mula sa kanila,” a Redditor wrote.
“Boogsh! Ganyan ang suggestion. Straight to the point!” another user exclaimed.
“Ito napansin ko sa mga government [infrastructure]… ‘yung waiting time, queue, tapos nasa labas, naiinitan, kahit hospital, may pila sa labas tirik ang araw, wala na bang ikauunlad ang mga infra natin???” said a different user.
“Or pwede bang magkaron ng appointment online, pupunta ka na lang kapag approved schedule mo? I think mas effecient ‘yon and productive [kaysa] magdamag maghapon ka nakapila, nakabilad sa araw, tapos babalikan mo ulit kinabukasan dahil ‘di ka na naabutan… kung hindi makapagbigay [nang] maayos na infra, at least, by digital transaction effecient tayo…” the user added.
In some government offices and establishments, there are “suggestion boxes” where the public can submit notes to air their comments and improve services.
A recurring complaint
The LTO, which handles driver’s licenses, motor vehicle registrations, and related fees and fines, is among the government agencies most criticized for long lines and slow service.
The agency and the Department of Transportation have repeatedly faced calls to improve service efficiency, including better infrastructure and online systems.
ALSO READ: Complaint on ‘slow’ service at LTO Marikina reaches DOTr
