A café in Antipolo City reminded Filipinos to be responsible GrabFood users after a rider who bought an order from them was unexpectedly canceled on.
In a Facebook post, Sulok Café shared that users of the food delivery service should be considerate to its riders who are “working earnestly” for their own families.
“‘Pag umorder ka, panindigan mo. Canceling your order is just wrong especially when the rider already paid for it. Halos lahat ng sumasabak sa GrabFood ay may anak. They are working earnestly para lang may maiuwi sila na pang-tustos sa pamilya nila,” its statement reads.
“I don’t think I need to further expound on the repercussions of canceling your order. The rider pays for it first, then you pay him. If nag-cancel or no-show ka midway, talo ‘yung rider kasi nabayaran na. Wala ding magagawa ‘yung restaurant kasi naluto na. So pano na ‘yun?” it continued.
Sulok Café said it is aware of the food delivery service’s refunding process and has decided to shoulder the cost of the rider’s unclaimed order.
“Sana first and last ‘tong incident na ‘to. Wag mo gawin sa iba ‘yung ayaw mo gawin sa’yo,” it ended.
The café also accompanied its post with a screenshot of a text message that the owner, Rodrigo, sent to the alleged GrabFood user who bailed on the rider.
“I decided to shoulder the expense and gave back the money the rider paid it for. They will eat it in my restaurant now,” Rodrigo said.
“I also gave Grab your number and ADR Code for their appropriate actions. I hope you don’t do this again to anyone. Tao lang sila na naghahanap-buhay, I hope you keep that in mind,” he added.
GrabFood says it reimburses its riders in cases of reported unclaimed orders and penalizes the account of “no-show” users which includes suspension.
“Just like you, we are concerned by the issues surrounding unclaimed GrabFood orders circulating online. We would like to clarify that we do not allow cancellations once orders are placed. These incidents are no-shows,” the food delivery service said before.
It also reminded the public to be responsible users by making sure the delivery address on the app is correct, as well as the items to be delivered.
There have been many stories of GrabFood users canceling on their orders and leaving the riders to initially shoulder the cost of the food before it is fully reimbursed by the company.
Some of the people who have personally encountered such riders include actress-comedienne Pokwang.