Italian restaurant Mama Lou’s Italian Kitchen said that it is “actively working” to improve its quality of service in relation to its viral “Endless Pasta” campaign.
It was on October 16 when the restaurant announced its nationwide campaign in celebration of National Pasta Month established by the US-based National Pasta Association.
The National Pasta Month highlights the versatility of pasta as a convenient and healthy meal.
In line with the celebration, Mama Lou’s brought back its “highly requested Endless Pasta” campaign in which diners can have unlimited pasta refills of their choice in selected branches nationwide.
The Italian resto said the celebration is also for the opening of its 21st branch in SM City Clark at Pampanga.
The “Endless Pasta” promo is available until October 27.
Diners can have unlimited pasta and bread for P550.
The pasta offerings are Carbonara, Bucatini Amatriciana, Mama Lou’s Pesto al Pollo, Lucio’s Truffle Pasta, Spaghetti Bolognese, Truffle Mac and Cheese, Vongole Olio, Spaghetti Meatballs, Lasagna, Spaghetti Con Tuyo and Arrabbiata.
The promo can only be availed by dine-in guests under certain conditions: They must finish their plate before asking for a refill, no sharing of plate with other guests, leftovers and takeout are not allowed and diners cannot order refills after three hours from the time of their first order.
Mama Lou’s post has reached 5,300 likes and reactions, 4,500 comments and 3,200 shares on Facebook.
By the fifth day of its “Endless Pasta” campaign, the resto released an advisory to its patrons.
“From the bottom of our hearts, we would like to express our sincerest gratitude for supporting our Endless Pasta campaign at Mama Lou’s,” it said on October 20.
“It has come to our attention that guests have experienced service challenges with our Endless Pasta at our participating branches. We are aware of these issues and we are actively working to improve the quality of service we strive to provide you with,” the resto added.
“We sincerely apologize for any inconveniences you may have experienced with our Endless Pasta and we thank you for all the genuine feedback you’ve given us thus far. Thank you for your continued trust and support,” Mama Lou’s said.
In its post, the resto acknowledged that it has “encountered some challenges” in its service due to the “unexpected and delightful high turnout” of diners following the campaign announcement.
“Your satisfaction is our priority, and we are working diligently to address these issues to ensure they do not happen in the future. We value your feedback and would love to hear about your experience so we can improve and serve you better,” the resto added.
Mama Lou’s is a 13-year homegrown Italian restaurant that offers various pasta, antipasti, zuppe, pizza and main dishes with an authentic Italian flavor and flair.