MANILA – Less than two years after assuming the operations and maintenance of Light Rail Transit Line 1 (LRT-1), Light Rail Manila Corporation (LRMC) passed the audit of an international systems certification body as it faces the continuing challenge of providing quality service to commuters in a country where mass transportation remains critically lacking.
The LRT1 operator received a certification from TÜV Rheinland, with a recommendation or certification in Quality Management Systems (ISO 9001:2015) and Environmental Management Systems (ISO 14001:2015), according to an announcement at the weekend by LRMC.
“This affirms our commitment to deliver quality service to Filipino commuters and set the gold standard in Philippine railway operations and maintenance,” said LRMC President and CEO Rogelio L. Singson at the close of the three-day audit on July 20. “Our employees, shareholders, partners, and customers can be assured that the quality of how we manage work process and environmental sustainability reflects this commitment to make commuting in Metro Manila better, more convenient, and more comfortable every day.”
“Let me say that I am proud to be working with people who are passionate in what they do,” Singson said in his message to LRMC employees. He added, “I am pleased with the team’s focus in making sure that we get the ISO Certification for LRMC soonest. We have never worked together as hard as in this effort.”
ISO 9001:2015 is the international standard that specifies requirements for a quality management system (QMS). Organizations use the standard to demonstrate the ability to consistently provide products and services that meet customer and regulatory requirements.
ISO 14001:2015 specifies the requirements for an environmental management system that an organization can use to continuously improve its environmental performance. It is intended for use by an organization seeking to manage its environmental responsibilities in a systematic manner that contributes to the environmental pillar of sustainability.
TÜV Rheinland conducted the Stage 2 certification audit of the operation and maintenance of the LRT-1 existing system comprised of the depot and the 20 stations from Roosevelt to Baclaran from July 18 to 20, 2017. The audit covered the systems, processes, and procedures in station and train operations, traffic management, engineering and maintenance, human resource, finance, procurement, legal, information technology, corporate communications and health, safety, environment, and quality.
LRMC is a joint venture company of Metro Pacific Investments Corporation’s Metro Pacific Light Rail Corporation (MPLRC), Ayala Corporation’s AC Infrastructure Holdings Corporation (AC Infra), and the Philippine Investment Alliance for Infrastructure’s Macquarie Infrastructure Holdings (Philippines) PTE Ltd. (MIHPL).
